Complaint / review text:
We bought a Samsung washer and dryer from Lowe's 2/13. The drain pump broke loose on 11/13 and continued to have drain issues 9 times. Warranty on those but took weeks to repair because parts are not available. Had replaced drain pump 3 times control panel. Now the thing has a warped drum which is covered but we are suppose to handle labor and any extra parts. 150.00 to just diagnostic and more to repair. Repair company recommended not to repair due to expense. So I have a 500.00 washer that we cannot use. I would highly recommend not buying any Samsung products due to lack of customer service. Should have been replaced after first 3 visits. Now we have to start over with another washer but never again a Samsung! Would have been great service if Samsung or Lowe's could have made it right.