Complaint / review text:
Worst experience I've ever had with an appliance company. I've been waiting 7 days for Samsung to schedule the repair on my dryer that is covered under the warranty. First they tell me that they have no repairmen in my area. I live in a suburb of Philadelphia. Now, after 7 days, when a repairman finally calls, he tells me that I'll have to pay for the repair because Samsung has the wrong purchase date in their records. It takes 20 minutes on the phone to speak to a human and then communication is extremely difficult because they speak very broken english. It's like the customer service people are reading from a script. I'll never buy Samsung again!