Complaint / review text:
I am a repeat customer to the Edmond, OK store. I have paid off many things there and I am a good consumer to that store but they are not a good customer service/satisfaction store. I have been renting a Samsung fridge that does not stay cool. It has been serviced 5 times and being serviced as I type. It has ruined my food time after time. I have taken pictures of spoiled food with good expiration dates, had my neighbor write a letter to the store stating that I have to use her fridge for produce, and I have had an electrician test my outlets to make sure it's not my house. This is a very big inconvenience to my family. The store has been through 2 managers since all this been going on and they keep brushing me to the side and ignoring the issue.
Oh, but I still have to make payments on a high end newer model fridge while most of the time it's being serviced and I have an older model. Today I paid my bill because I am a good customer and I talked to Josh the manager about a solution. He puts a store associate who is under him on the phone to deal with me. She said they could give me the old loaner fridge and I can make payments. I feel like they should look at all the trouble I have been through and at least roll all my payments over to the old ugly fridge and call it even or lower my payments since this will be an older model. She said they might be able to knock one payment off. This is such a joke! They do not care about their customers. They screw them to the wall.