Complaint / review text:
I called the 800 Sears for my home number today regarding my Kenmore gas grill with model number 148.23683310. As many others have posted, the burner box had completely rusted through to the propane tank causing a major safety issue. I had little hope of getting a resolution as this was a gift with no receipt available, along with reading other posts. Once I provided the rep with my serial and model number she informed me that in fact there is a recall on this grill and will be sending out a new burner box and I scheduled the technician in less than 2 weeks. So far I am happy they acknowledged the recall and for now should be able to repair it. Once the part comes in and is completely repaired I can post the resolution. For those of you that do have this model number, call back and see if they can do the same for you.