Complaint / review text:
Purchased a couch and table 3 years ago and paid $200 extra for each for the GOOF PROOF PLUS... Called as the arm of my couch is broke, the frame for the sleeper is broke, and the mattress for the sleeper sofa is all ripped. As for the table 5 out of the 6 chairs legs at all joints have broken. Called Guardian and was informed nothing is covered!!! The reason why is when asked what happened I said, "I don't know" so therefore it's not accidental... WTF???
They told me I can take it up with the store but they already have my money so why do they care? They also said I reported too much damage which means it is just wear and tear which is not covered. The scam is they make you answer all questions, when did this happen, how did this happen, etc... Just to find a reason to say it is NOT covered. Oh and if someone kicked your furniture and broke it that is not accidental but rather "abuse." To sum it up you will be DENIED no matter what you say! There should be a class action suit filed due FALSE advertisement as the salesmen ensure it covers EVERYTHING which is not true! Not happy!!