Complaint / review text:
It is 2009 and I had a Bath Fitter installed in 2000. Last year (approximately 6 months ago), we noticed a huge bulge forming on the long wall of the tub. When we pushed, we could feel a hard spot and a flexible spot. It appeared that my original ceramic tiles had come loose and fallen down between my wall and the Bath Fitter wall, which then made the liner wall bow out really bad. That in turn made the caulk split and it then made water leak in between the liner tub and my tub. So then when you stood in the shower, you felt like you were walking on an unstable mushy surface. We had a Bath Fitter service man come out and he said that our wall was faulty and they don't guarantee the customer’s walls.
I come to find out that when they installed the shower wall, they never caulked the top edge where the wall and liner come together. So for 9 years water has been getting down behind the liner wall and ruining my wall, which made the tiles pop off. The service man did say, “Yes, it should have been caulked, but…” I say, “But what? ” Had it been caulked 9 years ago, then there wouldn't be a water issue popping my tiles off which caused the liner to bow and caused a water leak. It is clear that this is because of their faulty installation, no doubt about it. I called my homeowners insurance and unfortunately they do not cover faulty installation claims. So now I am on my own as to how to get this whole matter fixed. Oh, it was nice to know that they decided to start giving lifetime warranties the year after mine ran out, don't you think?