Complaint / review text:
I chose Home Depot for vinyl window and door installation because I assumed it would require little effort from me. A salesman came out with his spiel about why it was worth paying double for standard windows, because the installers had insurance and they'd replace the screens if they broke. $5800 for two windows and two doors. That's over $3000 for installation of 2 windows and 2 doors. I was promised the next step would be that I would be contacted to arrange measurement. Two weeks went by, and no contact. I called, and was promised a "substantial discount" if I didn't cancel the order because of their mistake. I reluctantly agreed, and someone came out to measure the windows. I was promised installation on August 23rd. Nobody showed up. I called to ask for a refund. No follow up from Home Depot a week later. What a waste of time. I could have had the windows installed 5 weeks ago for half the price. Adios Home Depot.