Complaint / review text:
Bad customer service. Called customer service for Troy-Bilt, and David answered. He kept trying to obtain personal information from me, and this distraction may have been a contributing factor in him giving me bad information. Or perhaps he intentionally gave me the wrong information because I didn't respond to his attempts to gather personal information. Not really sure. I needed the eye bolt/wing nut combination. It holds the starter cord on a Troy-Bilt lawnmower. And yet somehow his diagnosis was that I needed the "pawl replacement kit."