Complaint / review text:
We had 13 windows and 1 set of sliding doors installed on June 2-3,2015.installers got caulk on a few screens which I cleaned off.in addition, one screen had a rip and another had insulation dripped on it.in order to get them replaced/repaired, I called Sheila in service. She told me she would call me back but never did. I called her repeatedly to no avail. Finally, I called George Jenkins, the President of THV, who stars in their commercials. He arranged for a serviceman to come to the house on July 8. The serviceman attempted unsuccessfully to replace the screens and had to take the screens and frames to St. Louis.
A week later we finally got the screens back, and the screens are so flimsy they do not make a seal with the window frame. As a result, we cannot open our windows because we get bugs in the house. So, I again called Sheila to attempt to get resolution. She said she'd check into it and call me back. She never did. This has happened repeatedly that she says she will call me back and doesn't. Today, September 2 (3 months after installation) we are still dealing with these issues with the screens.in addition, this week I decided to clean the inside rails of the windows, and there are all kinds of bugs getting in around the screens. This will be a never ending job! We also discovered that a screw was installed so tightly in one window that the frame is cracked. Also, THV does not tell you that service is only provided when a serviceman is in your area on another job which is never!!! My advice: do not purchase anything from thv ever.