Complaint / review text:
When I switched from Interface Security Company to Devcon Security the monitoring and service was first rate. I would receive timely calls about my system (low battery, sensor problems etc.) When there was a problem a service technician would make an appointment and repair or replace any item that was malfunctioning. After Monitronics took them over my service became abysmal. Monitronics would not call me about system malfunctions and sometimes even alarms. Sometimes the only way I would know about malfunctions was through an email or the display panel. They never called to check or service the equipment and if it weren't for YouTube videos the alarms would still be going off for multiple low batteries.
To show how poor their monitoring system is I had the system replaced with another company and it took them a month to call me to realize that my system wasn't online and the only reason why they noticed is because I sent them a cancellation letter!!! I never received a phone call, text or email indicating that they knew that the system was not functioning. When the customer service person called to try to find out the reason why I was canceling he didn't even know that their system was disconnected! He was unknowledgeable, discourteous and impolite. How am I supposed to trust my family and my valuables to a company that only is interested in my business when I cancel my service? I still have some time remaining on my contract with Monitronics but I will happily pay for the peace of mind knowing that a responsible and accountable company is protecting my family and property.