Complaint / review / scam report
In August I ordered a front and a rear storm door for o...

Complaint / review text:
In August I ordered a front and a rear storm door for our new home. The front door was a stock item but the rear had to be ordered. The sales associate stated it would be on the "truck" on Thursday of the following week. It didn't come till Thursday of the second week. The installation scheduling department didn't call. We called them the next week and they said they would have the installers to call us to set an installation date. No call. I called the scheduling dept. Three days later and was given the phone number to the supposed installer. I called them and was told it would be 10 days to 2 weeks before they could come. I told them I wanted a specific date and time and was told they could not do that at that time but would call me when they had time to handle it.

I contacted the installation dept. And told them I needed someone and didn't hear from anyone again for couple of days and then a man called on Friday and said he would be there the next Wednesday. When arrived to do the installation they had given him the wrong door glass and the screen for the door was split so bad it couldn't be installed. The installer did everything he could but we still had to wait till the next day for the store to get the "stock" glass from another store.

I called and spoke with the store manager and went through everything with him and was told he would have someone "check into it tomorrow". Late the following day someone named Carson called to let me know "everything had been taken care of". That morning I had went online and paid off my Lowe's card in full. Never again will I give Lowe's 5 cents of my hard earned money or recommend them for anything, if Home Depot can't handle it, I pay the extra money at a local hardware.

Contact information:
Author: Contact with Author

Offender: Lowes

Country: USA

Category: Real Estate


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