Complaint / review text:
I purchased a self-propelled Craftsman lawn mower from my local Sears Store (Scottsboro, AL), approx. 1 year ago. At first, I was satisfied with the quality mower I had purchased. After about the fifth time using the mower, I noticed the drive belt wasn't working properly. I had made several attempts to work on the mower myself which got me through the summer of mowing my lawn. This year I had the same problem. Only mowing my "small" yard approx. 3 times this year, I began to have the same problems. I checked the blades, checked the oil, belts, basically all the common sense things to do to make sure everything seemed to be intact.
About two weeks ago to no surprise, it just stopped pulling. I called the Sears store at which the mower was purchased, told them everything I had gone through and the steps I had taken to make it work properly. This past week, I tried to crank the mower (key start) then proceeded to pull to crank. The mower ran for for a very few minutes and then locked up. I took the mower down to Sears (Scottsboro, AL). They forwarded it on to the Chattanooga, TN service center. I received a phone call stating, "if you want the mower fixed, it'll be $249." Surprised, I asked, "why $249?" She proceeded to tell me the reason it was locked up, was that I had not properly maintained the mower and it had little to no oil. I explained that I wasn't going to pay $249 for repairs and Sears just needed to stand behind their warranty. The mower (not repaired) is to be sent back to the local Sears, I guess, for me to pick up this Thursday.