Complaint / review / scam report
American Home Shield
I have been with American Home Shield for a long time a...

Complaint / review text:
I have been with American Home Shield for a long time and each time, they have always been good about fixing whatever was wrong. However, the last claim ticked me off. It was for my air conditioning unit. I didn’t know what was wrong with it, it was only blowing but there was no air coming from it. I was thinking it needed some freon. I can’t talk to anybody when I call them. I’ll be on hold over the phone forever and nobody ever comes, so I quit trying to call them and went on to see if I could find somebody else. But while I was online to do the claim with AHS, it said that I had no coverage for it. The month before that, I called them and they sent someone out to check. It was making a noise and they fixed it. I thought they must have cut it off after that because I had air conditioning before. After I saw that my coverage for it was unavailable, I wrote them a letter. Then someone called me so they can come and check it out.

At that time, I had talked to my sister and where she worked, their air conditioning unit was doing the same thing mine was doing. She said I should cut it off and let it sit for a while because it freezes up. I had never heard of that before but that’s what I did. We burnt up two days but it worked. So when the people called to come see it, it was already working. I found out that must be what the problem was, it has frozen up. It did it again so I cut it off and let it all day without using it. Then I turned it back on and it was working again. It’s been working ever since. Although it wasn't AHS that fixed my AC unit, I love them and I’m not thinking of cutting them loose right now.

Contact information:
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Offender: American Home Shield

Country: USA   State: Tennessee   City: Memphis   Zip: 38120
Address: 889 Ridge Lake Boulevard
Site: www.ahs.com

Category: Real Estate

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