Complaint / review text:
Air conditioner broken... Again. Previous experiences with the contractor sent out from AHS in the past was miserable. They were incompetent, rude and irresponsible. So we told AHS we didn't want that particular contractor to work on our A/C again. This contractor was apparently the ONLY one locally that worked for AHS. One of the customer service people was nice enough to QUIETLY tell me "You know, if we don't have someone in your area, you can pick your own contractor, pay for it yourself and AHS will reimburse you." I asked her when someone was going to tell me that and she said, "We don't normally offer that information." REALLY? I have been a customer with AHS for over 10 years and they weren't going to tell me that?
Ok, fast forward. I found out from AHS what they needed to make this happen. They said they would issue a dispatch number, I would find my own contractor who needed to estimate the job and call it in before he began the work and they would give him an authorization number. Done, done and done. I mailed in the receipts with my name, address, dispatch number, authorization number, phone number, etc. AHS has returned the invoices to the contractor stating they cannot locate the customer! I called AHS and got two rude customer service reps who said they couldn't help me. Sounds like a game to me — the old runaround to keep from reimbursing me the $494 minus $75 deductible they owe me. Once this is over, I will be canceling my policy.