Complaint / review / scam report
American Home Shield
I made my decision to purchase a "combo" systems and ap...

Complaint / review text:
I made my decision to purchase a "combo" systems and appliances warranty from AHS on the basis of the reviews I read on this site and I can tell you that something is wrong. At this point I'm pretty irritated and I'd like to explain why: I have spent at least 6 hours on the phone with AHS at this point (totaling well over a dozen calls) and boy do they take their time to respond. My last call was exactly 2 hours and 26 painful minutes of which I was on hold for probably 95 % of that time before I finally had to hang up and decided it would be more than fair to write a review. It's really frustrating and disrespectful to tell people "I'm just going to put you on hold for a minute, " only to leave someone hanging up or stall you to the point where you give up. If you ask for a supervisor their strategy is to just put you on hold indefinitely. Read on...

Here's what's happened: A major problem was discovered with my furnace and the technician (not from AHS) said for liability reasons that he would have to shut the furnace off. He also informed me that I'd have to call the gas company so I did and he also agreed (guy from the gas company) that there were issues so he actually had to shut off the gas line to the house for liability reasons as he explained. My next step was to contact AHS (for the first time to have them fix it). I informed them at that time that I no longer have gas to heat the house, or to cook and I'd appreciate them sending someone soon.

The first contractor AHS sent was entirely clueless and said someone else would need to come to make a "further diagnosis." This was after I paid him my deductible of course. The second guy (despite multiple calls to the contractor and AHS) did not come until three days later and while he 'appeared' to know more he was basically rude, lacking the tools he needed to properly confirm/make repairs and clearly not up to the job. Apparently, AHS doesn't care about the quality of the contractors they hire.in the meantime, I've had to speak with two private contractors (people I got through personal contacts) who clearly explained the problem and also showed evidence of the issue via a camera tool that they inserted into the furnace to show what was damaged.

Yes! - I've gone to pains to explain all of this to AHS again and again and this is the predicament I find myself in. I'm now going on 7 days without heat, hot water or a stove (it runs on gas too) so I will quite literally have to move home or hire someone and pay out of pocket to fix the problem. After I submit this review I'm going to call the Virginia Insurance Corporation to make a complaint and the better business bureau.

Here's my advice. Do yourself a big favor and do not do business with this company. All they do is stall and stall and stall only to send incompetent contractors. If I could give them a lower rating I most definitely would and they would certainly deserve it. The fact of the matter is that they really don't care despite the fact that it is an obvious priority that has already been clearly diagnosed. Now you've got the full story. My advice - save yourself the warranty cost and use it toward repairs to your house as they come.

Contact information:
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Offender: American Home Shield

Country: USA   State: Tennessee   City: Memphis   Zip: 38120
Address: 889 Ridge Lake Boulevard
Site: www.ahs.com

Category: Real Estate

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