Complaint / review / scam report
American Home Shield
Over the last year, I have had difficulties getting qua...

Complaint / review text:
Over the last year, I have had difficulties getting qualified technicians on my rental properties in Gloucester and Williamsburg, VA. Generally, I do not receive a call from the service provider or they call to schedule appointment and do not show up. I have to make repeated calls and then contact AHS to contact the service provider. I had service provider come for the initial visit but never returned calls or returned for repair. I have made 4-5 attempts (emails/calls) to get AHS to remove the service charge for that visit from my account. As of today, it is still on my account.

I made a call on Monday for a rental unit in Gloucester. After two days I hadn't heard from provider. I contacted him and he indicated he hadn't been a service provider for months (he had never been paid for his services except for the service fees paid by customers). I contacted AHS on Wednesday to notify them of the problem. They indicated they would remove him from the list and assign another provider to my service request. It is 3 days later, I've not heard back from AHS. I decided to put in another service request online and was assigned the same service provider. The service provided by AHS has deteriorated over the last year. It appears they are unable to get qualified service providers.

Contact information:
Author: Contact with Author

Offender: American Home Shield

Country: USA   State: Tennessee   City: Memphis   Zip: 38120
Address: 889 Ridge Lake Boulevard

Category: Real Estate


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