Complaint / review text:
I have been with the Monitronics security for over a year now provided by JSB security. The salesperson specifically told me that there is no contract and I will be able to get out of monitoring whenever I want. I should appreciate the prompt monitoring response and technical support from the company. But when I called to cancel the service a couple of days ago, I came to know that there is a 5 year contract and I need to pay the $45/month fees for the remaining months to get out of it. I have a copy of the original form given to me by the salesperson and it doesn't indicate the contract.