Complaint / review text:
We had a Dyson Animal vacuum for about 10 years and it was amazing. When it died, we bought another one. Wow, the difference. This one picks up dust and pet hair and not much else. There was a tiny leaf on the floor and I had to pick that up by hand as the Dyson couldn't manage it. The hose with the extension on its own gets zero suction. So I can't get at cob webs or dust in corners. We have only had this about 6 months.
I did file a request for service with Dyson re the suction to see if maybe there was a build issue on this one that could be fixed or exchanged. They never ever responded to the email so let's toss bad service into this review as well. As a note, I also contacted Sears who we bought it from and they never responded either. I would recommend looking around before you commit to a Dyson. It is not the same quality product it was years ago. Maybe we just got the one lemon in the pile. This one qualifies as a broom... A very expensive broom.