Complaint / review text:
Do not ever go and purchase anything from the Aaron's store in Scarborough Ontario on Lawrence Avenue. The absolute worst customer service and they're thieves. We bought a bed set from them with little problems. First purchase ever. We decided to give them another try and purchased a stove and fridge from them. The ones that make ice. The fridge was suppose to be new and come used and broken. They told us they would send us a better fridge. The fridge come in even worse condition than my first fridge. Mind you we had no discount on this used item. We withheld payment from them until the part was fixed. It took them 6 months to fix the fridge. We swore we would never buy from this company again.
When our daughter outgrew their bed I saw one on their website I liked and we decided to give them a try. The bunk bed come and it wasn't the right one at all and it was used. Permanent marker all over it, scratches and dents all over it. So San said "my mistake. Keep it for a week and we will ORDER you in the new bed set that you want." A week late the bed set come. I said to the delivery guy "it's new right not used." He says to me "go check for yourself" so I did before signing papers. When I go up their staircase wasn't screwed on. He said they never had the right screws for it. On the top bunk the wood had a big chip out of it on the stair. Well it had a child sticker on it. All along the bottom rails was scratched and chips in the wood. I called the company. The one guy said send it back.
I called back again and got Lisa. Told her I was fed up with the store and I didn't want nothing else from them and the bed was on its way back. And I wanted my money back you sent for the first month payment. Literally paid 2 weeks before getting the bed set. They tried to scam me and give me someone used junk and get full 3979.00 from me in 24 months. Pure. If I wanted used in my home I would of bought a cheap one from kijiji. Cash price they were selling me was 2004.00. She said she couldn't resolve the issue and send me the money and of course there were no managers in to resolve it. Save yourself the headache and find a store that does layaway or rent a center something. You will never get new things from this AARON'S.