Complaint / review text:
Never purchase anything from aaron's. My fiance and I purchased a sectional sofa from Aaron's in September. We are on a tight budget, so we went with the floor model. It had some damages, but we were ok with that, since we weren't paying full price. We asked them if it had been previously owned and they stated NO! The sofa is delivered to our home. A few weeks later, my 12 year old son and I kept getting bites all over. We chalked it off as mosquito bites. A few days later, I noticed my other son (8 months old) began getting bit. I left work to rush home and inspect the entire house. I found nothing. Finally we inspected the Sofa, inside were bedbug, yes BED BUGS! I wanted to die. Not only were there love bugs, but also casings from dead bugs. We contacted Aaron's who said they will be out the next day to inspect. They never showed and never called.
So I took it upon myself to call a professional. I cannot have my children sleeping in this house, due to these bugs. The exterminator came out and searched everywhere. Found them in the couch, and on my son's crib. His bedroom is right across from the living room area (we live in a duplex). They were all over his crib skirt, and on the back of his crib. After the guy came out, he said he would be back tomorrow and treat the problem. It will be a 4 step process. Well the next morning, Aaron's FINALLY decides to show up. They inspect the coach, and take pictures. He says we will need to contact corporate and he will contact me later. He called back and told me the only thing they can do is have their guy come out in 2-4 days. Hello? I have a baby and a child with asthma, and I'm pregnant. I don't have time to wait 2-4 days.
I advised that they will be paying for the treatment, and then they can come and pick up their nasty infested sofa. They man then advised that they will not be paying for this because their sofa was inspected before delivery, which is BS. You would have noticed this. We have never had a problem with ANY BUGS in the 2 years we have lived here and now conveniently since we brought this sofa in, and they are crawling on it, it has bugs. Then he had the nerve to say, "I'll see you when you come in for the payment." This place is a joke and takes no responsibility for their problem. Run now.