Complaint / review text:
We (Wife and I) set up an alarm system with Security Networks which was later bought out by Monitronics. When we initially setup the system with Security Networks, we made sure they would break the contract if we received Permanent Change of Station (PCS) orders to another location and were not able to bring the alarm system along. Fast forward a few years and we have PCS'd to another state. We have been renting out the old house and have kept the alarm system active. The time has come to sell the house and Monitronics is refusing to honor the PCS orders and terminate contract. After dealing with their Customer Service folks, not only would I NOT recommend them to the person buying our house, but I would HIGHLY encourage fellow service members to avoid doing business with this company.