Complaint / review text:
We recently moved to The Villages and were contacted about RainSoft coming out and giving a demonstration and water test. The sales representative did his test, described a few things to us, and we ended up choosing the RainSoft system. We got the water softening system and the system for the washer. We had some problems with the installation because the first group seemed rushed and dripped glue that ate through the paint and ruined a section of the garage floor. Then when they drilled the hole through the wall to put the drain pipe in, a big chip of the exterior wall was left hanging. We contacted RainSoft and they've been very helpful since then.
They sent out another group to redo the installation. They were very helpful and professional. We are having a little problem with some smell from the system that they installed on the washer but they're going to change it and put a new one in, so hopefully that'll resolve that. Except for the problems we keep having and that initial installation, I would recommend RainSoft because it's a good system and our water is extremely soft and clear now.