Complaint / review / scam report
Mohawk Flooring
We had Karastan Smartstrand carpet installed with the S...

Complaint / review text:
We had Karastan Smartstrand carpet installed with the SmartPad after seeing advertising about how this carpet cleaned up after a Rhino lived on it for a year. We have 2 dogs and needed something that would not stain or retain odors. This carpet was warrantied against pet urine and staining. After 5 years, with yearly steam cleaning, the carpet started showing large round areas of staining on the stairs landing, the hallway, and the master bedroom. We had an installer come out to replace the landing since the stains kept reappearing. He pulled back the carpet and advised us he was a certified Karastan installer and that our carpet should not be doing that, was defective, and should be replaced.

We filed a claim with Mohawk. They requested cleaning receipts which we provided. They then sent out one of their carpet inspectors and of course, the claim was denied. They then told me to hire a master carpet cleaner to clean the backing, which I did. The master carpet cleaner said it would be a waste of money to clean the carpet and that it needed to be replaced. I called Mohawk again and they said I could re-open the claim, but we would need to hire an independent carpet inspector. Most of the inspectors I spoke with said that Mohawk is the worst company as far as standing by their warranty and will give consumers the runaround and never settles claims. I am having an inspector come and will re-submit it to Mohawk. If they do not replace the carpeting, my next steps are small claims court, social media, as well as TV consumer reports. I'll let you know what happens.

Contact information:
Author: Contact with Author

Offender: Mohawk Flooring

Country: USA
Phone: 8448180353

Category: Real Estate


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