Complaint / review text:
I have been a loyal regular, on time paying customer with a large monthly payment of $435 per month for over a year at the Aarons in Hixson Tennessee. I am a disabled single Mother of 3 young children. I've been going through a divorce for 5 years. I've been going through a great deal of financial difficulty. The foreclosure process has begun on my home. I have had to make multiple trips out of state for my divorce as it takes place 3 states away, my divorce is hopefully soon to be over. I have kept Aaron's abreast of this information. I am two months behind. I asked them if I could just return my TV and tablet (the most expensive items and items they can easily resell) and have begged them to allow me to keep my bedroom suite and my mattress, as I shall have nowhere to sleep and I am not well, and they were very rude to me and said under no circumstance could they do that, even though they were all rented separately!
I also rented a fireplace TV console, that has not worked since the day I got it, and they came and took the fireplace insert and sent it off and could not get a replacement for it, and I have continued to pay on it even though it hasn't worked! I am disgusted at the way they have treated me. They have come to my home with my children here, banging on the door so hard it has scared my children half to death, they even tried to open my door! I plan to call the head office and report them to the BBB, there are only two decent people that work in that office and unfortunately they have no say, Jodi and a female sales person, I can't remember her name. It's shameful the way I've been treated... I'm truly disgusted! I have several SEPARATE order numbers, so if can only put one of them below!