Complaint / review / scam report
Purchased a Gibson heat pump in early 2012 after being...

Complaint / review text:
Purchased a Gibson heat pump in early 2012 after being sweet talked by the local heating guy in the area. Worked for 3 years and now the line freezes going into my house and will not cool below 72 degrees. The unit will not heat above 68 degrees. We keep it on 70 all year around and turn it off when the temperature is reasonable outside. Had it serviced annually and always cleaned the filters on it. The company who sold me the unit came out for six hours and could not fix the problem, but I was charged a hefty sum for the labor. Now, the local heating company does not return my calls after weeks of promising to "schedule me in".

I work in sales and customer service and understand the importance of treating customers with respect and dignity. I realize they work hard for their money and when a problem arises, I show them appreciation and timely service. Sometimes, our company eats the cost because it is the right thing to do for the consumer. Not Nordyne! Mary in the warranty department pretty much said there was no recourse for me, but I could be transferred to an automated list of independent service providers to look at my system or call the distributor of this unit. Talk about passing the buck! I will be planning a course of action to resolve this issue. If anyone has any suggestions that they got resolution from, please let me know.

Contact information:
Author: Contact with Author

Offender: Nordyne

Country: USA

Category: Real Estate


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