Complaint / review text:
Three years ago we purchased a couch for $1000.00. Within months we noticed the back cushions and the seat cushions sinking in. You could not lay on the couch because the middle cushion is higher than the rest. And the attached chaise lounge was warped high in some spots low in others. We have throw pillows all over the couch to compensate for the divots.
I finally broke down and called customer service. We purchased the "extra" Goof Proof coverage. It took 2 weeks for an appointment, but we wanted a Saturday. The repair guy came on time and was very nice. However, he told me this was just normal wear and tear. I asked him how they justify selling this garbage charging $1000 and stating I got 3 years from it. Are you kidding. No I wouldn't have purchased a new couch thinking "Sure a $1000 couch will last 3 years!" The realization of what a bunch of garbage they are selling hit me when their representative was impressed my sofa lasted this long! I will NEVER purchase another item from this store. They sell low-quality furniture wrapped up in a nice package.