Complaint / review text:
My mother left me some money so I bought what I thought would be an awesome carpet for our home. It was laid down in March 2015 and by March it looked awful. We had a wedding at the end of May. All my relatives and friends kept saying, "I thought you got new carpet. You can see trails where we walk." I called the place we got it from and they came out in June and looked at it and told me it was supposed to look this way. It is awful looking and they won't do anything. It is flat and worn. We are doing some remodelling and they asked if we wanted to replace the carpet since it was looking "shabby" - I cried. I spend almost 10k getting this carpet and it looks just awful. I did call Mohawk directly to complain and all I got was, "Call the place you got it from." So I am now stuck with worn out looking carpet that is 7 months old. I would never ever recommend or buy this carpet again.