Complaint / review / scam report
Bath Fitte
I contracted Bath Fitter's services in 2006 in order to...

Complaint / review text:
I contracted Bath Fitter's services in 2006 in order to have my bathroom redone. I was happy with it when they did it. They covered the bathtub along with the walls and new glass shower doors. Over the years I have had some big issues with the product. Firstly, between the doors is EXTREMELY hard to clean. I have had fungus and mold problems. My bathroom is properly ventilated and I have used the proper cleaning products, yet because of these hard to clean spaces I have had discoloration and unpleasant looking areas in the corners and between the doors. This year the paint began to peel of the top of the door frame for no apparent reason.

I contacted Bath Fitter in my area (Bath Fitter West Montreal) and sent them pictures. Bath Fitters replied that they would cover the parts but that I would have to pay for the labor. It wasn't a huge amount ($132.00) but I was really shocked that they would stick me with the service bill when the frame was clearly faulty and that this had all happened through no fault of my own. After the work was done (and paid for) I sent a complaint to the corporate office in Quebec (St. Eustache), to add insult to injury they never replied or addressed my complaint!

Beware if you are thinking of contracting their services! The material does not age well, is hard to clean and can create problems for you down the line. Also bear in mind that regardless of the warranty for product YOU will be on the hook for service. This is really a terrible business practice and Bath Fitters (at least the franchise in Montreal, Quebec) needs to think about how it treats its customers if it wants to keep them long term. As for me, my second bathroom is being re-tiled, Bath Fitters has lost me as a customer because they just don't care about the long term.

Contact information:
Author: Contact with Author

Offender: Bath Fitte

Country: USA

Category: Real Estate


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