Complaint / review text:
I bought a fridge and 5 year extended warranty from Home Depot in May 2011 (for the LG bottom freezer fridge). I have had four technicians come out since September for the same issue. The unit was losing Freon, not cooling and eventually just breaking down completely. Both LG and the extended warranty reps have been giving me the run around for weeks. I have lost a fridge full of food three times. With no recompense. I have spent countless hours on the phone with Home Depot and each time I call I get a different story ranging from LG is replacing the unit (which of course they are not) to "we don't know where the service report is", to "why don't you (our customer) fax us the report since we cannot give you our email address and we cannot get the job done ourselves." I am beyond frustrated. This is the 21st century, right? How can they not have email?
LG has sent me the report but I needed to fax it to them! Now that I've done that no one can find it. But it will take them 5 days to find out if they have the paper work or not. Another 5 days... I have been patient. I have tried speaking to supervisors. LG products are junk and this Home Depot warranty is a scam. Their delay tactics are insulting and frustrating. All this company has done is shown their incompetence and just how little their customers mean to them. DO NOT BUY FROM EITHER LG or HOME DEPOT if honesty, good quality, and customer service are important to you.