Complaint / review text:
This business offers the warranty through various methods. We had ours as part of the closing associated with the purchase of a home. Within 3 days I called because the icemaker broke and I was told this was not covered. Mind you, we bought the Platinum coverage with appliances, it took a few days before they contacted me and said it was not covered. Now, less than 90 days, I have two leaks in my roof, it took three days to get a repair person out, I was responsible for a $75.00 house call, the warranty covers "leaky roofs" but does not cover ceiling damage due to leak. Four days later, still raining, more damage, and I get the call they are not covering either leak under the warranty but for $1,700.00 we can use the repairman that was sent to fix the home.
This company is taking advantage of people and they are fraudulently advertising the services covered. Not only that, but they will not give the contract to you until you purchase the warranty and have it registered, then they will email the contract. Needless to say, we are looking for a different roofer! I will not use anyone recommended by this organization and I would really like to make them hold to the roof contract that says it is covered.