Complaint / review text:
I purchased a brand new lawn mower just this year (2015) from Canadian Tire, Model GVC 190. It is most regretful purchase I have done. The customer service from Troy Bilt was horrible, the lady I spoke was very rude and belittled me with every answer. My mower would work for 30 secs and then would die, it would stall on me for no apparent reason. This the 3rd time I'm using this $650 machine. I called Troy and they rudely informed me to contact Honda as it was an engine problem. It gets better, I call Honda and they give me the phone number to a third party contractor who do repairs "international power system". I called and left a msg 2 times... No answer. Why would anyone sell a product they can't stand behind. I will never ever purchase this brand. Horrible service.