Complaint / review text:
Monitronics fraudulently extended my alarm monitoring service by 24 months after I called to cancel my service. On Wednesday, October 28,2015, I called Monitronics to cancel my alarm monitoring service. I was not under contract at the time. I was month to month. I was told that's fine but I needed to write a letter to the Dallas office informing them of this. I wrote the letter requesting canceling of my alarm monitoring service, which was signed for and received in the Dallas office on Monday, November 2. On Wednesday, November 4, I received a letter from Monitronics dated October 30 that stated they had extended my contract by 24 months as we had discussed.