Complaint / review text:
The right hand doesn't know what the left hand is doing, but most importantly nobody really cares. I called to have my system disconnected cause I was moving. They assured me they would call their disconnect service and they would set up a time to disconnect the alarm system. Three calls later and the same info was passed on to me. The last time I called, I told them, "Say I am moving in 10 days and this needs to be done". The representative assured me someone would come. Well, I have moved out and the alarm system is still in the house. I'm in a different state and the house is vacant. Now they want me to come back and open up the house for them so a representative can come out and take out the system. Oh and by the way, I am still getting bills for the service. Don't ever used ADT, i. E., Monitronics.