Complaint / review text:
I purchased a new Trane heat pump about 3 years ago through Home Depot and have had nothing but problems with it. The service guy is out at least 3 times a year, replacing the TXV valve or some related component. The installer (Perry Hall HVAC) has been wonderful, and it is under warranty. But the Trane rep was rude and absolutely arrogant and useless. I spent $6k on a new "high efficiency" unit, and I wish I had my old one back which ran relatively flawlessly for 20 years. This Trane unit is a joke! I can always count on it to fail when I need it most. It's a total piece of junk!