Complaint / review text:
Sears called me to schedule the delivery of an oven range. It was scheduled for two days from the phone call. The man on the phone specifically said I was second on the list and the delivery time was between 8 & 10 am. When they didn't show, I called them. They told me there was no record of him giving me a time frame and then told me they don't schedule the times until 6 & 9 pm the night prior. They repeatedly told me he shouldn't have told me that but refused to move my delivery up.
I then had to reschedule with the installation company, causing even more problems. If you work yourself or have other constraints on your time, I highly recommend that you call these people repeatedly to confirm your time. I had scheduled time off to deal with this and ended up having to take even more time off to fix the mess.