Complaint / review text:
I had ordered a bed in 8/09 on the web, so I thought something is funny since I did not receive a confirmation number on my email nor did I hear anything else about it. So, we took our daughter to Bloomington, IN and went to the Select Comfort store there. We went to purchase one, but we asked if there was another one ordered. Well, the person checked and said there was not one on order. Well, Select Comfort had sent the bed to Bloomington. This is where the fun starts.
They had also sent another bed sometime (8/25/09), so no one had known that one was dropped off at my daughter's place in the back by UPS. And there's no card or anything saying boxes were in the back. My daughter found them on 09/16/09, and it has been raining and so on. So, she/someone made contact. I believe she made, since Select Comfort didn't know they were out there.
I called customer service, and of course, the first person to help me didn't have any idea what I was talking about. So, I asked for her supervisor, and I finally did. So far, he was no help, since again they have no idea the bed was sent. I have been wasting my time talking to this guy Chad (09/17/09) from Select Comfort. I would not buy from this place again, since no one has a clue. I'll still have to contact Select to get my compensation for this fiasco and let them know that I'm another disgruntled customer.