Complaint / review text:
I purchased a Comfort Pedic king size mattress made by Simmons on June 29,2008. The mattress has a 20-year warranty and the mattress has begun to sag. It is a no-flip mattress and was guaranteed not to sag. I took pictures and started a claim with Mattress Giant and they have denied my claim for various reasons that do not apply to my situation. I was told that the mattress only had to sag up to 1/2 of an inch. The mattress is sagging from 1/4 of an inch to 3/4 of an inch. I purchased the proper frame and warranty with this bed and spent $4,000. They are unwilling to assist me and have denied my claim in its entirety without even speaking to me. I am still paying for the mattress which sags on one side. My husband and I are having difficulty sleeping on this mattress due to the sloping and sagging. The mattress is a little over a year old.