Complaint / review text:
We went to OSH that evening and ordered a new refrigerator. We were to get the time Wednesday.
Wednesday, October 14,2009 I had not heard from Sears by 4:00 so I called them to get the time and was told they would not have that available until after 6:00PM that evening.
Sears (automated) called and said they would be at our home the following day between 3:15 P.M. And 5:15 P.M.
Thursday, October 15,2009
I took off work again to be home by 3:15 P.M. The delivery man called me at 4:50 and said he was running late and would be at our home by 5:30. At 6:15 (an hour later than the scheduled time) I called Sears and was transferred from one department (Jackie) to another department and finally spoke to Andrea who was an account manager. She would not tell me where the delivery person was. She said to call back after receiving the refrigerator and we would get a $50 gift card. The delivery guys came at 6:30 (and hour and 15 minutes late). They delivered and installed the refrigerator.
Friday, October 16,2009
I called Sears to obtain the information for the $50 gift card and was transferred times. Tammie with customer solutions said that there was nothing in the system (Andrea never put it in) but she agreed to send us the $50 gift card. She said we would have it within 7 days.
Saturday, October 17,2009
The refrigerator was not cold enough. It was in the mid-forties. We had some food in there that is now spoiled. My husband called Sears and they said they would send someone out on Monday to look at it.
Sunday, October 18,2009I called Sears to tell them that I no longer wanted someone to look at it, that I would like a new refrigerator delivered instead. I spoke to April (in scheduling services) who transferred me to the technical specialist Stacy who transferred me to customer solutions Salana. She said I had to go through OSH. She fought me to speak to a manager for several minutes and then put me on hold. I was disconnected before speaking with a manager. I called and spoke to Paul. He said the only thing he can go is give us that $50 gift card. I will have to call back once the new refrigerator is replaced (takes 7 to 10 business days)
I still do not have a fridge that works and Sears has been no help at all what so ever... They did charge my credit card for the fridge though.