Complaint / review text:
Designer Sasha Barnes came to my home to measure for a closet and entertainment center. She designed the closed and came back a few days later to design the entertainment center.
I purchased the closet for $1675 and gave her a deposit. For the entertainment center, she quoted me the 'best' price of $5127 after calling corporate to negotiate. I explained that I wasn't ready to commit to this, but would give her a deposit if it were refundable. She said I could put the project in 'pending status' and cancel the contract within 3 days. So, I wrote her a check for $1025.40. This was on a Saturday.
On Monday, the $1025 check had already cleared my bank—before my right of refusal has expired. The first check I wrote for the confirmed order still had not hit my bank, even though it was written first!!!
I was waiting on a job offer that did not happen, so I called Sasha on Tuesday to tell her I would have to cancel and get my deposit back. I had until Wednesday to do so. I also expressed my shock that they had cashed my check before the 3 day time period. She did not call me back until the next day and told me that the deposits are usually cashed in this way, and that I should just keep the order in 'pending'.
My husband insisted I get the deposit back. We left several messages for Sasha, and I called Customer Service who informed me there are no refunds. When I stated that I told the designer my situation up-front and attempted to cancel within the three days, customer service told me to talk to the designer. The designer did not return calls. Finally, when we got her on the phone, my husband had to forcefully tel her that she is the face of the company and she needed to handle the situtation and return the desposit. That was over a week ago, with no return calls and no follow-up.
I would not recommend this company to anyone.