Complaint / review text:
I ordered eight windows through Home Depot to be installed by them. There is an initial measurement by the sales consultant and another one to ensure measurement accuracy (measure twice, cut once). After both were complete, I was contacted by Home Depot to schedule the second measurement. I explained that had already taken place. I was informed another measurement was required before they would order the windows. Since I would be at work, I hired a concierge service to let the window measurer in my home. Nobody ever showed. I called Home Depot to discover the problem and was told that somehow, the appointment did not get placed on the schedule. After further review, they had already done the measurement and nothing more was needed, as I had originally tried to tell them.
On the day of installation, one of the windows did not work (window does not stay open). The installer does not carry parts and is not authorized to fix windows, so I was told that I would be contacted by Home Depot once the parts were in so that a window repair time could be scheduled. Home Depot never contacted me about the repair, but did want to know if I was happy with the job and listed my job as "complete" on the project web page. After leaving a complaint on the web page, I was contacted to schedule a time to have my window repaired. Another no show. Again, Home Depot did not know what happened and they were unaware of what the problem with the window is. Even though the installers listed the problem, it appears that someone will be coming to see exactly what the problem is and ordering the parts.
As of now, I am looking at two more visits and given that they only show for every other visit, I will probably need three appointments.