Complaint / review text:
We bought a new house with a Viking stove. Within a few months, the oven stopped working. The cleaning light would come on, but the oven would not get hot. A servicer managed to get the oven to come on, but this caused the transformer and circuit board to melt and released toxic fumes into my house while my kids were home. Viking's warranty customer service reps said they would ask the distributor if they could replace the oven at my request. This went nowhere. Now, weeks later with the holidays, we have no oven and the customer service rep, Karen, at Viking will not even answer the phone. Every call we make goes to voice mail and her supervisor is on vacation. I agree with everyone else: Viking is overpriced and has terrible quality control. If I could do it over, I would insist that the builder of my home replace the Viking appliances so that I wouldn't have to deal with them. This company makes Chrysler and GM look good.