Complaint / review text:
One day last July, a few representatives from Signature Alert Home Security Systems were across the street installing a system for my neighbor. One of them came to my door soliciting an entire security system for an amazing price. He would even waive the initial fee. And who could pass up the chance to buy peace of mind!? I told him initially that my mother owned the house and that she was away in Alaska. He acted as though it did not really matter. He filled out all the paperwork and did not really give me a chance to look at it. When it came to signing the contract, he printed the both of our names, mine and my mother’s, and had me sign for both. I had no idea that could be considered forgery.
My copy of paperwork told me I could cancel this transaction within 3 days of the signed date, which I immediately attempted after reading the agreement. They told me they had not yet received a copy of the agreement, and did not until seven days later. Meanwhile, my mother returns home to find they had charged her account number (something I had not even given them) the initial fee and the first month’s payment. She attempted to sort this out and found: 1.) A company called Monitronics owned Signature Alert and our agreement had been assigned over to them; 2.) As owner of the household, she was the only one with the authority to sign such an agreement; and 3.) The only way to settle this is to press fraud charges against me.
My mother will press those charges, and no matter how many Monitronics reps I speak to about this, the only thing they seem to do is try to entrap me by saying I admitted to forgery. I do not know what to do about this, no rep will help me. The system doesn’t really even work. No one is monitoring my house. I’ve asked repeatedly for them to come take it out but they won’t break the contract.