Complaint / review text:
I bought furniture in Ashley's Bakersfield last 11/27/2009 and I specifically told the salesperson that I want my furniture delivered on 12/19/09 in which he said that it will be delivered. After I paid $5,977.89 with my credit card, he had me sign a paper stating an estimated delivery of four to six weeks and told me that it's just an estimate. He will request to have my order expedited and I took his word for it. Also, he did not tell me about the 30% cancellation until I ready my invoice thoroughly. But since I took his word that my furniture will be delivered on the date I requested, I didn't question him about it. I will never again believe on what salespeople would say and will never again buy a single furniture in Ashley's.
The following Monday, I was told by my office mate that Ashley's have a bad reputation with their delivery so I called the salesperson to tell him about what my office mate told me. He repeated himself that my order was expedited and not to worry as it will arrive before Christmas. I told him that when I was in the store, he promised that it will be delivered on 12/19 to which he replied that they can't do it anymore but for sure before Christmas.
Christmas came and no furniture was delivered. I called the store to look for the salesperson but he was nowhere to be found. I asked for the manager and he's always busy and never returned my call. I was passed on to the customer service, then to order status to which I was told that estimated arrival in the warehouse would be 12/30. The date came, New Year's eve came and still no furniture. I followed up after New Year and I was told again that estimated arrival is on 1/9/09 but not sure if it will arrive on that date.
This is ridiculous. They charge you 30% if you cancel your order but they don't keep their promise. If the furniture will not be delivered in the four to six weeks time frame, customers like me had a reason to cancel the order without penalty since they didn't keep their promise and also for them to pay for damage as we have been anxiously waiting for our order to arrive for weeks now.
For all consumers who are planning to buy in Ashley's Furniture, think not just twice but a thousand times. Never buy from Ashley's Furniture because they have the worst customer service. They lie to you on your face and deceive you. They don't deliver on time and they don't care. Ashley's is the worst furniture company in the U.S.