Complaint / review text:
My experience with Monitronics is much like others I have read. Our system never worked. We were robbed three times. They sent repair people four times over a year. These are independent contractors. Each one said the last repair person did not know what they were doing and everything is ok. When I try to use the system I get false alarms and have paid $700.00 to my local police.
We moved and the contract says it is terminated, but when we called Monitronics they refused to cancel. Monitronics successfully segregates each department; therefore, you can never have a compressive conversation. They say, "That is another department. Call them." Talking with Monitronics is like dealing with the Hydra. Their collection practices are relentless. This is the most soulless company on the planet. They can't keep your alarm working, don't honor their contracts, and all they can do is collect!