Complaint / review text:
My sales representative informed me that it would take 2-4 weeks to have my furniture delivered. I made a down payment of $453.32. May 18,2002: I called the store and spoke with a sales representative named Robert. I told him that I still had not received my furniture. He said he would fax a tracking request and would call me with an update. I told Robert that I would cancel my order if I did not receive an update soon.
May 20,2002: I called the store again and spoke with a representative named Ashley. She said she would order another tracking request. I asked to speak with someone in the Corporate office or to the individual she faxed the request. Ashley denied my request.in addition, she told me I would be penalized 30% of the cost of my order if I canceled my order. May 25,2002: I received a call from an Ashley Representative stating I would receive my furniture the following week. May 26,2002: I went to the store and requested to speak with the store manager.
He did not know where my furniture was at the time. He promised to track it and expedite my delivery. He said the furniture would be delivered the weekend of June 1. June 1,2002: I contacted the store again and spoke with Jennifer. I was told that 4 chairs were missing from my order and would be delivered to the Las Vegas store by June 2. I asked for a partial delivery. My request was denied. I wrote a complaint to the Corporate Office via e-mail.