Complaint / review text:
We purchased a mattress set from Rooms To Go one year ago. The mattresses came with a 10-20 years warranty from the manufacturer. It's a Sealy mattress set! Sealy has a website that tells what their warranty covers. One part is sagging! I complained to Rooms To Go about the mattress sagging. They sent a technician out. He came in and placed a plum line across the mattress. He took measurements from the mattress to the plum line in three spots. One was in the pillow area, where we uses pillows and never lay directly on the mattress. And the other two areas were where he chose. Not taking measurements from both sides of the mattress and where I was trying to point out where the mattress was sagging the most.
He went back to Rooms To Go and reported that the mattress was being used for normal use, and sagging no more than 1 inch. They say it have to be at least 1 and 1/2 inch! The only thing is that he wouldn't let me lay on the mattress and take the measurements after I got up, which could be up to 2 inches in sag. We hadn't sleep on the bed for two days before he came out. So he took the company's side to issue his opinion. And he looked to be an out of work carpenter being used as a technician!
He asked me what was going on and explained to him that my wife and I are having sagging problems that's hurting our bodies. We're both over 50 years old and that the mattress is not doing what we had purchased it to do and not firm like we had thought! We were seeking to replace the mattress with another new mattress of equal value and not be refunded any money. But they declined to help us!