Complaint / review text:
I had new fence, two gates, and chain link fence for dog pen installed on Fri. 3/5/09. Fence was installed in dirt, no rocks or cement to hold post. Gates will not latch because they were installed incorrectly and too high off of ground. Gate for chain link fence was spaced too far from post. I had to tell workmen that the side pieces from gate were not installed. He put in a piece of wood and four nails.
I called American Fence less than 10 minutes after the workmen left to tell them of other shoddy work they had done. I was told someone would get back to me on Mon. I waited all day for a call. No one called. I called on Tuesday, stating that I wanted someone with knowledge to look at and repair the unsatisfactory workmanship. I was told owner was in therapy and foreman was not available. They would get back to me. No call back. I kept calling but no call back. I have four dogs, two large and two miniatures. One of the large dogs started digging under the gate because it was so high off the ground to get out of the yard. The miniatures could get out of the chain link fence because the post were so far apart from the fence. My dogs have not had use of the yard or pen. I have to tie them in my front yard.
I have written four letters to American Fence and have received only a warranty of a year on their fence. I have reminded them of the work that I had been trying to get repaired but no response. They mentioned I would have to pay for some repairs in the warranty. I have sent letters to Consumer Affairs in FL with my problem. I was told American Fence would not respond and suggested I take them to court. After having this problem, I now find out that many customers have had the same problem with American Fence.
Don't we, as consumers, have recourse by Consumer Affairs or Consumer Services to put these people out of business? I paid $3,180 for this job, which I had to take out of my Home Equity. I am so upset that they can get away without doing the repairs without some kind of penalty. Thank you for anything you can do to rectify this problem.
I paid $3,180 for this job, which I had to take out of my Home Equity. I am 73 years old and can't take anymore problems of this kind. Dog pen can't be used because of distance from gate to post and distance of ground to gate. I don't have the money and pressure of going to court. The rain and high winds have loosen the fence. I expect to see it lying down soon because the post were not cemented.