Complaint / review text:
A table, chairs and television cabinet were ordered and paid for in advance. The table and chairs were delivered on 3/10, with no table legs and one chair broken. On 3/12, they returned with another table with legs and a replacement chair. After the delivery people left, the replacement chair was sat in and a brace cracked (same problem as chair returned). Customer service advised that it would be 2 weeks before someone would be out to inspect and they would call.
The order for the back ordered television cabinet was cancelled. They advised they would be charging a 20% restocking charge for this out of stock item. We were told the only way we would not be charged the 20% was if the store manager processed it. The store manager would not return repeated calls and messages left. They did refund less 20% 2 weeks later. 2 1/2 weeks later at 6:30 AM, the phone rang to advise a technician was there to inspect the chair. We had not received any prior information for this and declined to meet the technician downstairs in our high rise building. We will attempt to repair this ourselves. I have never received worse service from a company and I’m telling everyone I know to not buy anything from Rooms To Go.