Complaint / review text:
Simply put, our "account" got sold from APX Home Security to Monitronics. We were never notified by either company that our account would be or was sold. When I tried calling to cancel because I was moving to a different country because of my husband's job, we were told that there was nothing they can do. We were bound by a 60-month contract, of which we had 38 months remaining.
The damage? Well, we had to pay out the remaining months left on the contract. That's 38 months at $48/month. It ended up being $1850.60! This company would not work with me to settle this fairly. I would not recommend to use Monitronics or any home alarm company. The lease agreements are long and I would advise everyone to carefully read the fine print.