Complaint / review / scam report
Mattress Giant
I bought a brand-new latex mattress for $2025.65 less t...

Complaint / review text:
I bought a brand-new latex mattress for $2025.65 less than a year ago. When I went to rotate my bed, I noticed mold covering the bottom of my mattress. I took off the protective cover I purchased at Mattress Giant and found no mold, wet spots, stains, or anything on the top or sides of the mattress, only on the bottom. I called Mattress Giant and did a claim form online. They denied the online claim.

Then a service person from Mattress Giant was sent. He inspected the mattress and said the mold was coming from inside the mattress and that it was probably due to moisture or humidity in the warehouse where the mattress came from. He verified that there was no mold or stains anywhere else in the mattress, platform, or room. I was also told that the store should call me to approve the exchange of the mattress. However, the sales person at the store said it would not approve it.

Not only have we been sick for the last 8 months, not knowing why until now, but we are out over $2,000 for the mattress. We cannot continue to use this mattress, and we had to pay $250 cleaning the vents in the A/C because we thought this was the cause of all our allergies and sickness. Now we see that it was the mattress.

Contact information:
Author: Contact with Author

Offender: Mattress Giant

Country: USA

Category: Real Estate

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